TERMS & CONDITIONS

We are committed to making your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our products would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.


DELIVERY

  • At TerraKota Farm, we take great care to ensure your figs are delivered at peak freshness. Because figs are highly delicate and harvested daily, our delivery network currently covers selected areas within the Klang Valley. All deliveries are made on the same day your order is packed to maintain exceptional quality.

  • Shipping charges are on a per order basis. It will be stated clearly at the product item page, unless the item is under free delivery.

  • Customers will be given a tracking number once the items have been shipped out.

  • Please refer to our Shipping Policy for full details


REFUNDS

  • For faulty, stale, or incorrect purchases, contact us immediately for a refund of the purchase price, excluding Delivery Cost and Online Payment Fees, subject to our terms.

  • Please refer to our Refund Policy page for full details


PRODUCTS

  • All figs sold by TerraKota Farm are natural, hand-harvested produce. As such, colour, size, shape, weight, and ripeness may vary from fruit to fruit.

  • Product images shown on our website, social media, or marketing materials are for illustrative purposes only. Actual fruits may differ in appearance due to natural growing conditions, seasonal factors, and harvest timing.

  • Each size category (e.g., Flagship, XL Flagship, Connoisseur varieties) represents an estimated weight range, but individual fruits within the box may vary slightly above or below the stated range.

  • These natural variations do not qualify as defects and are not eligible for refunds, exchanges, or replacements.

  • Customers acknowledge that fresh figs are delicate, highly perishable fruits and accept that minor bruising, colour variation, or softness may naturally occur during handling despite our strict quality controls.